{ "session_id": "sipcall__+919765851707_GySgwLv4zprW", "room_name": "sipcall__+919765851707_GySgwLv4zprW", "conversation_history": { "items": [ { "id": "item_cb738ff0c2a3", "type": "agent_handoff", "new_agent_id": "single_agent" }, { "id": "item_5c7c6e6d6e71", "type": "message", "role": "assistant", "content": [ "Hello, Good afternoon! This is Abha from Dr Spine, your health advisor. I can speak in English, Hindi, Kannada, Tamil, Telugu, or Bengali. How may I help you today?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437317.4477015, "stopped_speaking_at": 1772437327.4281874, "llm_node_ttft": 1.4436332539189607, "tts_node_ttfb": 0.5304922070354223 } }, { "id": "item_089fd9e2db39", "type": "message", "role": "user", "content": [ "Hey hello actually I want to book an appointment so can you help?" ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437329.250585, "stopped_speaking_at": 1772437331.850873, "transcription_delay": 0.9195101261138916, "end_of_turn_delay": 0.9200923442840576, "on_user_turn_completed_delay": 1.3154931366443634e-05 } }, { "id": "item_cddebbd6369e", "type": "message", "role": "assistant", "content": [ "Of course, I can help you with that. Is this your first visit with us, or have you visited us before for a follow-up?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437334.4233868, "stopped_speaking_at": 1772437340.2751698, "llm_node_ttft": 1.2105962089262903, "tts_node_ttfb": 0.4382015080191195, "e2e_latency": 2.5725138187408447 } }, { "id": "item_2960ae395bdf", "type": "message", "role": "user", "content": [ "No, it's a hospital." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437341.6506512, "stopped_speaking_at": 1772437342.851214, "transcription_delay": 0.8446896076202393, "end_of_turn_delay": 0.8452141284942627, "on_user_turn_completed_delay": 1.9688159227371216e-06 } }, { "id": "item_3ef6c4c71cde", "type": "message", "role": "assistant", "content": [ "Dr Spine Chiropractic Clinic is a clinic, not a hospital or emergency center." ], "interrupted": true, "extra": {}, "metrics": { "started_speaking_at": 1772437345.3885477, "stopped_speaking_at": 1772437353.3468125, "llm_node_ttft": 1.2480665920302272, "tts_node_ttfb": 0.44147311500273645, "e2e_latency": 2.5373337268829346 } }, { "id": "item_a0f2214518b2", "type": "message", "role": "user", "content": [ "I said, I said first visit." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437350.950396, "stopped_speaking_at": 1772437352.500393, "transcription_delay": 0.8443667888641357, "end_of_turn_delay": 0.8449883460998535, "on_user_turn_completed_delay": 3.5329721868038177e-06 } }, { "id": "item_1ac07e14d94b", "type": "message", "role": "assistant", "content": [ "Thank you for letting me know. Is this appointment for you, or for someone else?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437354.7840087, "stopped_speaking_at": 1772437358.807172, "llm_node_ttft": 0.976373502984643, "tts_node_ttfb": 0.45412744185887277, "e2e_latency": 2.283615827560425 } }, { "id": "item_1e4ecf4852f9", "type": "message", "role": "user", "content": [ "for me." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437360.2506967, "stopped_speaking_at": 1772437360.69984, "transcription_delay": 0.7716119289398193, "end_of_turn_delay": 0.7721211910247803, "on_user_turn_completed_delay": 3.86405736207962e-06 } }, { "id": "item_d3c2d1430710", "type": "message", "role": "assistant", "content": [ "Got it. May I have your full name, please?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437362.792613, "stopped_speaking_at": 1772437365.1698835, "llm_node_ttft": 0.8810775890015066, "tts_node_ttfb": 0.43695551389828324, "e2e_latency": 2.092772960662842 } }, { "id": "item_fea0255edf81", "type": "message", "role": "user", "content": [ "या my name is तेजस गोडसे" ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437366.6506212, "stopped_speaking_at": 1772437368.2505355, "transcription_delay": 0.8151037693023682, "end_of_turn_delay": 0.8156616687774658, "on_user_turn_completed_delay": 3.5150442272424698e-06 } }, { "id": "item_9f273d4b244f", "type": "message", "role": "assistant", "content": [ "Thank you, Tejas Godse. And how old are you?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437370.6614661, "stopped_speaking_at": 1772437373.4570525, "llm_node_ttft": 1.1949475870933384, "tts_node_ttfb": 0.39779805508442223, "e2e_latency": 2.410930633544922 } }, { "id": "item_00327c5224cc", "type": "message", "role": "user", "content": [ "25." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437375.2006457, "stopped_speaking_at": 1772437375.7013996, "transcription_delay": 0.8174159526824951, "end_of_turn_delay": 0.8179576396942139, "on_user_turn_completed_delay": 2.596992999315262e-06 } }, { "id": "item_3d7ec8b27fa7", "type": "message", "role": "assistant", "content": [ "Thank you. What is the main health concern you are coming in for?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437379.0125587, "stopped_speaking_at": 1772437382.539185, "llm_node_ttft": 1.9804922910407186, "tts_node_ttfb": 0.5097367409616709, "e2e_latency": 3.311159133911133 } }, { "id": "item_05479ce799f4", "type": "message", "role": "user", "content": [ "around" ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437384.1003919, "stopped_speaking_at": 1772437385.7505152, "transcription_delay": 0.38120388984680176, "end_of_turn_delay": 0.5000479221343994, "on_user_turn_completed_delay": 3.2510142773389816e-06 } }, { "id": "item_0d0ad2ecf084", "type": "message", "role": "user", "content": [ "Bank Pay mainly started around 2 months back now." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437386.4508429, "stopped_speaking_at": 1772437389.1499538, "transcription_delay": 0.8394021987915039, "end_of_turn_delay": 0.8399748802185059, "on_user_turn_completed_delay": 2.6070047169923782e-06 } }, { "id": "item_b54769deb09a", "type": "message", "role": "assistant", "content": [ "Thank you" ], "interrupted": true, "extra": {}, "metrics": { "started_speaking_at": 1772437391.1218655, "stopped_speaking_at": 1772437395.514361, "llm_node_ttft": 0.6402427188586444, "tts_node_ttfb": 0.4824720190372318, "e2e_latency": 1.9719116687774658 } }, { "id": "item_ecdf6c1a2620", "type": "message", "role": "user", "content": [ "So this is the first time actually I am consulting, I don't have any reports or anything." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437391.0010853, "stopped_speaking_at": 1772437394.600379, "transcription_delay": 0.9118297100067139, "end_of_turn_delay": 0.9123785495758057, "on_user_turn_completed_delay": 2.3799948394298553e-06 } }, { "id": "item_2ce60e246bc1", "type": "message", "role": "assistant", "content": [ "Understood, no problem at all. Are there any other complaints or symptoms you would like to mention?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437396.9920616, "stopped_speaking_at": 1772437402.0608985, "llm_node_ttft": 0.836972980061546, "tts_node_ttfb": 0.6350407879799604, "e2e_latency": 2.3916826248168945 } }, { "id": "item_229d260ae02d", "type": "message", "role": "user", "content": [ "a little bit of neck pain also." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437403.1002882, "stopped_speaking_at": 1772437404.700856, "transcription_delay": 0.7864234447479248, "end_of_turn_delay": 0.7869448661804199, "on_user_turn_completed_delay": 3.4030526876449585e-06 } }, { "id": "item_6bbfc0b1043d", "type": "message", "role": "assistant", "content": [ "Thank you for sharing that. On a scale of zero to ten — where zero is no pain and ten is the worst pain — how would you rate the pain right now?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437406.654753, "stopped_speaking_at": 1772437414.6234407, "llm_node_ttft": 0.7992345348466188, "tts_node_ttfb": 0.3647635071538389, "e2e_latency": 1.9538969993591309 } }, { "id": "item_abc0dbb1655d", "type": "message", "role": "user", "content": [ "I would say seven." ], "interrupted": false, "transcript_confidence": 0.0, "extra": {}, "metrics": { "started_speaking_at": 1772437416.3508747, "stopped_speaking_at": 1772437417.5506217, "transcription_delay": 0.8231282234191895, "end_of_turn_delay": 0.8236405849456787, "on_user_turn_completed_delay": 2.440996468067169e-06 } }, { "id": "item_7b3de9341278", "type": "message", "role": "assistant", "content": [ "Thank you for letting me know. Before we go ahead, let me share the Initial Assessment Fee. It is four thousand nine hundred rupees. This covers the doctor consultation, diagnosis, posture assessment, the first treatment session, soft tissue treatment, report of findings, and natural extracts if required.\n\nDoes this fee work for you?" ], "interrupted": false, "extra": {}, "metrics": { "started_speaking_at": 1772437419.4161901, "stopped_speaking_at": 1772437438.015458, "llm_node_ttft": 0.6432228290941566, "tts_node_ttfb": 0.3960863729007542, "e2e_latency": 1.8655683994293213 } } ] }, "session_start": "2026-03-02 Monday 13:11 PM", "session_end": "2026-03-02 Monday 13:15 PM", "saved_at": "2026-03-02T07:45:20.978193" }